Standard Terms and Conditions (T&Cs) for orders placed online at SMI clth
1. Formation of contract and delivery of merchandise
1.1 For orders placed online, we enter into Finnish or language contracts only.
1.2 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer.
1.3 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.
1.4 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you.
2. Prices, shipping costs and express delivery
2.1 All prices on the SMI clth are given in euro . The stated prices are final prices (totals) and include any applicable delivery charge and value added tax (VAT) at the applicable statutory rate. All items remain our property, until full payment of the purchase price.
2.2 We deliver within Europe only. For orders in Finland, shipping is 8,00€ and in Europe 25 € including VAT.
2.3 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Items will be delivered within 14 working days at the latest. If items do not arrive within that delivery period, you will be entitled to receive a refund of the delivery costs. Please contact us for further information.
2.4 If you decide to return any item ordered in accordance with these terms (see section 6 below and our return policy) We will not refund any shipping costs.
3.1 We accept the following payment methods: debit and credit card, and payment through Klarna. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be charged when we ship your order.
3.3 We reserve the right to charge a fixed late payment fee of 5.00€ per reminder notice if you default on payment. You have the right to bring evidence to show that the actual damage sustained was substantially less than the fixed fee, or that no damage was sustained at all.
3.4 You consent to receiving invoices and credits solely in electronic form.
4. Cancel information
Information regarding the statutory right to cancel:
You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order.
To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:
By post: SMI clth, Mustanlahdentie 32, 34130 Ylinen, Finland
By e-mail: [email protected]
By using the attached cancellation form, (you may use this form but you are not obliged to do so).
To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5. What happens after you have told us you wish to cancel
If you cancel the contract under the statutory right to cancel , we shall reimburse to you all payments received from you, but not the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Klarna/credit card, the refund will be sent to your Klarna/credit card account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.
(If you wish to cancel the contract, please complete this form and return it to us)
Attn: SMI clth, Mustanlahdentie 32, 34130 Ylinen, Finland
e-mail: [email protected]
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
— signature of consumer (s) (only if this form is notified on paper),
(*) Delete as appropriate
The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
End of notice
6. Option to return merchandise up to 14 days after receipt
6.1 Without prejudice to your statutory right to cancel set out above, we offer you the option of returning items ordered from the SMI clth website within 14 days of you receiving them.
6.2 Please contact Customer Care if you have any problems downloading the return shipping label or you do not have access to a printer.
6.3 Your returned items will be deemed returned within 14 days if you send it within such time.
6.4 Your exercise of this return option is limited to unworn items that you have worn/tried on only as you would have in a shop. All returned items must be returned in their original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right to cancel expires, the statutory provisions governing returns shall apply exclusively.
6.5 We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.
7. Refunds under the voluntary 14 days return right
Any refunds are paid automatically to the account you used for payment. If you paid by Klarna/credit card, the refund will be sent to your account.
8. Customer Care
For questions please contact our email [email protected]
9. Further Information.
12.1 You can easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.
10. Governing Law and Disputes
These terms are governed by finnish law. You may bring legal proceedings against SMI clth in Finland or in the courts of your country of residence. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolu-tion platform.
11. Contact Details
VAT ID: FI 2378058-0